Legal

Subscription and cancellation terms

In force from 7 October 2026.

These terms apply to the free trial and to paid subscriptions to TworkX Pro. They form part of the Terms of use; where the two differ on a subscription, these terms apply. In these terms, we, us and our mean the operator of TworkX, ABN 66089351367.

1. The plan

TworkX Pro gives one named user access to every module, unlimited briefs, and Word and PDF export with their own logo, for as long as the subscription is active. A subscription is for one person and cannot be shared. Plans for teams and companies are by separate agreement.

2. Price and GST

The price is AUD 100 a month. Prices are in Australian dollars.

We are not registered for GST, so no GST is charged. If we register, the prices will include GST from then on and we will tell you before any change to what you pay, as section 8 sets out.

The price shown before you subscribe is the price for your first billing period.

3. Billing period and automatic renewal

The plan is charged each month, from the day your paid period starts (the end of the free trial, if you have one).

Your subscription renews automatically at the end of each period, and the card on file is charged for the next period, until you cancel.

4. The free trial

An account that has never had a subscription can start one free trial of 14 days. We may refuse a trial where accounts appear to be created to obtain more than one.
No card is needed to start the trial, and nothing is charged during it.
Exports made during the trial are marked TRIAL.
To keep going after the trial, add a card with Manage billing before the trial ends. The plan you chose then starts when the trial ends, and the first period is charged then.
If no card is on file when the trial ends, the subscription ends with the trial, nothing is charged, and the account becomes read only (section 9).
You can cancel during the trial at no cost.
A trial on real works carries the same responsibilities as a paid subscription. The Disclaimer applies in full.

5. Cancelling

You can cancel at any time from Billing in your TworkX account: choose Manage billing, which opens our payment provider's customer portal, and cancel there.
Cancelling stops the next renewal. The subscription continues with full access to the end of the period you have already paid for (or to the end of the trial), and then ends.
Until then you can undo the cancellation in Manage billing.
You can also ask us to cancel by email, at team@tworkx.com.au. We will cancel from the end of your current period.
If you delete your account with Delete my account in Settings, or ask us to delete it, any subscription is cancelled first. Because the account is going, the subscription ends straight away rather than at the end of the period, and section 6 applies to the rest of the period. If the cancellation cannot be confirmed with our payment provider, the account is not deleted.

6. Refunds

We do not refund fees for part of a billing period, including when you cancel part way through a period, change plan or stop using the service, except where the law requires a refund or where section 10 provides one.

Nothing in these terms limits your rights under the Australian Consumer Law, including any right to a refund for a major failure.

7. Changing plan

There is one plan, charged monthly. Plans for teams and companies are by separate agreement.

8. Price changes

We may change the price of the plan. We will email you at least 30 days before a new price applies to your subscription, and it applies from your first renewal after that notice period ends.

If you do not want to pay the new price, cancel before it applies and you will not be charged it.

9. Failed payments and read only access

If a payment fails, our payment provider tries the card again several times over the following days, and you keep full access while it does. You will be told by email so you can update the card with Manage billing.
If the payment still fails after the last try, the subscription ends and the account becomes read only.
A read only account can still sign in, open its projects and briefs, export them, and delete what it holds. It cannot create projects or briefs, change or issue a brief, or read documents. Full access returns when you subscribe again; a second free trial is not offered.
We keep a read only account and its data until you delete it or ask us to, subject to the Terms of use on closing accounts.

10. If we end the service

We may stop offering TworkX or this plan. If we do, we will give you at least 30 days' notice by email, the chance to export your briefs, and a refund of the unused part of any period you have paid for that runs past the day the service ends.

We may suspend or end a subscription without notice if you seriously breach the Terms of use, as those terms set out.

11. Payments are made through Stripe

Payments are processed by Stripe. Card details are entered on Stripe's pages and are held by Stripe; they never reach TworkX. Stripe emails your receipts and invoices, and past invoices are available with Manage billing. Stripe's own terms and privacy policy apply to the information you give it.

12. Who can subscribe

At launch, subscriptions are offered to customers with a billing address in Australia. You confirm this when you subscribe.